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Sofrecom expertise in action

Discover how we turn our clients’ challenges into concrete, measurable results

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ALL CUSTOMER SUCCESS STORIES

Every case study demonstrates how we transform complex challenges into operational success using advanced technologies and client-centric approaches

CSR

Definition and piloting of an Energy Action Plan

Customer case

Consolidation of Datacenters

Customer case

Audit and Recommendations on Data Center Management

Customer case

RFP cloud billing

Discover how Sofrecom supports effective digital governance with a structured and innovative action plan for organizations.
Customer case

Plan d’actions gouvernance numérique

Support for the Côte d'Ivoire Ministry of Posts and Information and...

Customer case

Digital Strategy and Roadmap in the Republic of Congo

Discover the digital strategy and roadmap for the development of digital...

Customer case

IS Transformation Plan

Customer case

Strategy and roadmap for the digital sector in the Republic of Congo

Customer case

A mobile application to register births

Sofrecom digitizes birth registration in Africa with a user-friendly app for...

Illustration of mobile financial services impacting financial inclusion
Customer case

Design of mobile financial services

Our client, a telecom operator, needs Sofrecom to design a range of mobile...

Learn how Sofrecom supports operators in their strategy to enter and succeed in the Mobile Money market.
Customer case

Mobile Money Strategy

Our client, an operator, called upon Sofrecom to bring its expertise in Mobile...

Customer case

Management of the convergent communication project for an administration

Our customer, an African Administration, engaged Sofrecom to support them in a...

Customer case

5G Green RAN Consulting

Customer case

Feasibility Study: Construction of a Data Center

analysis for the construction of a national data center as part of the digital...

Customer case

Transition to Electronic Payments for Agricultural Index Insurance

Customer case

Study of mobile network adaptations

Customer case

Design of a fiber network and supervision of deployment works

Customer case

Convergent Communication Project Management for a Government Agency

Customer case

Feasibility study for a digital ID system

Customer case

Study on the interoperability of mobile money

THE GSMA (world association of cell phone operators and manufacturers) asked...

Customer case

National Digital Strategy Plan

The government of Niger called on Sofrecom to audit and adapt its policy on...

Customer case

Improving multi-channel journeys to transform the customer experience

Sofrecom conducted a FASEP-funded feasibility study for Indonesia’s e-government infrastructure: data centers, satellite and national fiber network.
Customer case

Developing e-government in Indonesia

Sofrecom conducted a FASEP-funded feasibility study for Indonesia’s...

Customer case

Mobile Money in Africa: B2B Needs and Opportunities

Discover the needs of African businesses in mobile money and solutions to grow...

Customer case

Digital skills development to improve the digital customer experience

Customer case

Mobile Network Sizing Study: Strategy and Optimization

Discover how Sofrecom optimizes mobile network sizing to maximize performance...

Customer case

Sofrecom sets up a digital identity system in CAB

CSR

Sofrecom commited to inclusion

Customer case

Strategic analysis of off-grid energy market potential

Customer case

Implementing consistency checks to improve service quality and customer satisfaction

Information systems play a fundamental part in an operator’s ability to deliver...

Customer case

2023 roadmap for Orange’s digital customer relations strategy

Customer case

Digital Maturity Study: Boost Your Transformation

Discover how Sofrecom assesses digital maturity to identify improvement areas...

Customer case

Effective Internal Communication on Mobile Financial Services

Discover how Sofrecom helped an operator enhance internal communication on MFS...

Customer case

Steering the marketing strategy for eSIM

Customer case

Digital maturity study

Sofrecom assesses digital maturity to support telecom transformation and boost...

Customer case

IT System Urbanization: Sofrecom Optimizes an African Operator's IS

Sofrecom supports an African operator in transforming its IS for greater...

Customer case

Feasibility study to build a national data center

The government of Niger has launched a digital transformation plan as part of...

Customer case

Mobile network sizing study

Customer case

Orange devises value-added services for an IoT application

The Orange group is developing its IOT strategy in order to offer new services...

Customer case

Design and launch of a corporate university

Our customer, a major mobile operator in East Africa, has undergone a profound...

Customer case

Retail stores waiting time reduction

Customer case

Enterprise network audit and migration

Customer case

Information system architecture study

Ferdinand Tra uses SMAQ to analyze mobile service quality at Orange Côte d’Ivoire
Customer case

Increase the reliability of mobile QoS analyses with SMAQ

Discover how SMAQ helps Orange Ivory Coast improve mobile QoS analysis with...

Ferdinand Tra uses SMAQ to analyze mobile service quality at Orange Côte d’Ivoire
Customer case

Accelerate mobile service quality analysis with SMAQ

Orange Côte d'Ivoire has been using SMAQ since mid-2018. Ferdinand Tra, Head of...

Customer case

African B2B sector needs in mobile money

Customer case

Conception and launch of a Corporate University

Customer case

Customer experience management maturity assessment

Customer case

IS modernization and change management

Customer case

Development of a SaaS to analyze mobile quality of service

Customer case

Data Centers construction feasibility study

Sofrecom supports an operator in launching Cloud as a Service (IaaS, SaaS, BaaS) with VMware and Avamar-based solutions
Customer case

Services d’infrastructure Cloud

Sofrecom supports an operator in launching Cloud as a Service (IaaS, SaaS,...

Customer case

Drafting a position paper on the monetisation of data

Sofrecom supports a telecom operator in creating a position paper to monetize...

Sofrecom redesigned an operator’s e-shops with fiber eligibility, mobile payment and dematerialized offers to enhance customer journey and conversions
Customer case

Refonte de boutiques en ligne

Sofrecom redesigned an operator’s e-shops with fiber eligibility, mobile...

Sofrecom audited HR and sales organization of an operator and automated activity reporting to better manage a mobile payment offering.
Customer case

Technical support and an audit of the human resources and sales departments

Sofrecom audited HR and sales organization of an operator and automated...

Sofrecom designed and launched a public OTT portal for Hispanic communities in Latin America including video, payment and app feature
Customer case

Launching a mass audience internet portal

Sofrecom designed and launched a public OTT portal for Hispanic communities in...

Customer case

Sales Training: Sofrecom Doubles Store Revenue

Sofrecom trains sales teams in selling, management, and 3G networks, doubling...

Customer case

Business Continuity Planning (BCP)

An international operator wanted to reduce the impact of incidents on its...

Customer case

Supervision of a TD-LTE Network Implementation

ChatGPT a dit : A fixed-line operator aimed to become the 4G leader and...

Customer case

Implementation of a Services Management Center

Sofrecom enhances network operations with an innovative SMC, improving quality,...

Customer case

Cloud Solution for Health Data Hosting

In the context of optimizing e-health infrastructure, an operator was looking...

Customer case

Due Diligence Management

A telecom operator entrusted Sofrecom with managing the Due Diligence for the...

Customer case

Deployment of Information System Transformation

Following the acquisition of an operator, our client modernized the...

Smiling man on the phone in an office, illustrating the implementation of a centralized OSS/BSS solution for fixed and broadband services.
Customer case

Information System Transformation

An operator undertook fixed and broadband convergence to innovate and...

Two men and a woman collaborating around a laptop during a meeting, illustrating the implementation of a fixed number portability solution.
Customer case

Fixed Number Portability Management

A telecom operator needed to comply with national regulations on fixed number...

Customer case

B2B customer relationship

The Enterprise division of a telecom operator deployed a single CRM across its...

Close-up of a person using a calculator and pen, illustrating the implementation of a standardized BI solution for sales and financial management.
Customer case

Sales and Financial Management

Sofrecom supported an international operator in the rapid deployment of the...

Two colleagues talking outdoors, illustrating a corporate project aimed at strengthening employee engagement and internal cohesion.
Customer case

Change Management

Faced with a competitive market and internal resistance to change, our client...

Hybrid meeting between on-site and remote employees, illustrating the regional organizational transformation of a telecom operator to enhance customer experience.
Customer case

Regional Transformation

Sofrecom supported a telecom operator in redesigning its regional organization,...

Close-up of business professionals working on laptops and tablets, analyzing data and graphs during a meeting on diversifying an insurance distribution strategy.
Customer case

An international operator shapes its diversification approach in insurance

Sofrecom is helping an international operator to structure the diversification...

Sofrecom designed and integrated multichannel e‑shops for an operator across Africa and the Middle East to enhance digital customer experience.
Customer case

E-Shop Projet

Sofrecom designed and integrated multichannel e‑shops for an operator across...

Telecom technician climbing a tower to upgrade a 4G mobile network with advanced features aimed at increasing data speeds.
Customer case

Evolution of 4G Network Speeds

Sofrecom supported a mobile operator in modernizing its 4G network by...

Customer case

Innovative TV and Mobile Content Offers for the 2014 World Cup

Learn how Sofrecom helped launch a multi-screen video content offer, boosting...

Person standing with hands on a technical plan, illustrating the planning of an information system modernization for a telecom operator.
Customer case

Building a convergent fixed-mobile core network

Simplify and optimise your network with Sofrecom's fixed-mobile convergent...

Printing a technical plan as part of a Service Management Center implementation project for an African telecom operator
Customer case

Information System Transformation Plan

An African telecom operator invested in 3G, 4G, and fiber to maintain its...

IT consultants working with a fixed-line operator to define the 5-year strategic roadmap for the information system.
Customer case

Development of the IT Master Plan for a Fixed-Line Operator.

Sofrecom supported a fixed-line operator in the strategic overhaul of its...

Project team collaborating around charts and tablets for the deployment of Big Data solutions in Africa and the Middle East.
Customer case

Technical and Business Support for Big Data

Sofrecom supported a multinational operator in deploying and replicating its...

Engineer testing a connected robot as part of a study on the European consumer IoT market.
Customer case

Studies of the Consumer IoT Market in Europe

Sofrecom conducted an analysis of the European consumer IoT market for a client...

Telecommunications experts reviewing technical plans to optimize TelOne’s network modernization.
Customer case

TelOne invests in a sustainable network and optimizes costs

TelOne commissioned Sofrecom to review its network modernization proposal and...

Team of consultants analyzing technical plans for a high-speed network project aimed at remote areas.
Customer case

Implementation of a Regional Digital Interconnection Network

The regional authorities of a client country launched a project to create a...

Consultants writing on a whiteboard during a study on the impacts of digital transformation on a telecom operator
Customer case

Study on the Impacts of Digital Transformation on an Operator

Sofrecom and Orange Consulting conducted an in-depth study on the impact of a...

Young adults working together, illustrating a project to digitalize administrative procedures for the Moroccan ministry
Customer case

Study and technical assistance for the digitalization of procedures

As part of its digital transformation, the Moroccan Ministry of Equipment,...

Three people consulting a laptop for the development of a mobile and web application to track traffic violations in Morocco.
Customer case

Development of a mobile and web application to track road traffic violations.

As part of the Digital Morocco program, the Moroccan ministry entrusted...

Team of telecommunications consultants analyzing an information system on a laptop during a fixed-mobile-internet integration project
Customer case

Network Transformation Project

A leading telecom operator acquired a mobile operator and entrusted Sofrecom...

Customer case

Fiber Optic Network Deployment in Burkina Faso: FOOP Project

Sofrecom supervises the deployment of the Ouaga-Pô fiber optic network in...

Visual representation of customer relationship digitalization: touchpoints, channels, and digital strategy.
Customer case

Digitizing customer relationship

To anticipate the evolution of digital usage in the Africa–Middle East region,...

Customer case

Optimisation of Business Intelligence practices

Sofrecom supports telecoms subsidiaries in Africa and the Middle East in...

A consultant in a strategic meeting, illustrating Sofrecom’s expertise in flash audits of information systems for telecom operators.
Customer case

Flash Audit of an Information System

Sofrecom conducted a flash audit of the information system of a recently...

Two telecom engineers in a technical meeting, illustrating the validation of innovative 4G features by Sofrecom’s team for Orange France.
Customer case

Validation and Implementation of Innovative Nokia 4G Features

As part of its mobile network modernization, Orange France entrusted Sofrecom...

Customer case

Support for the deployment of the very high-speed broadband plan

Orange aims to become the leader in Very High-Speed Broadband (THD) in France...

Visual representation of customer relationship digitalization: touchpoints, channels, and digital strategy.
Customer case

Digitalization of the customer service process

Customer case

Very High broadband master plan deployment support

Customer case

Validation and implementation of innovative Nokia 4G functionalities

Customer case

Information system flash audit

Customer case

Optimization of Business Intelligence practices

Customer case

Big Data technical and business support

Team of professionals in a meeting, discussing the optimization of the variable pay scheme of an international telecom group.
Customer case

Variable Remuneration assessment

Customer case

Sales and customer relationship digitalization strategy

Customer case

Fiber deployment monitoring and control in Burkina Faso

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CLIENT TESTIMONIALS

Orange International Carrier

Director of Human Resources

The team of consultants stands out for its commitment, professional attitude, high standards, and the quality of its deliverables. It shows significant potential for development.

Ecowas

Program Officer Telecommunications and Networks

We anticipated an outside-in perspective on digital development in West Africa, and Sofrecom successfully delivered this insight, enriching our understanding and strategic approach to the region's evolving landscape.

Orange Innovation

Responsable de programme

Le contact avec l'équipe dirigeante et le prestataire a été extrêmement satisfaisant. La qualité de leur travail et leur engagement sont remarquables et continuent de s'améliorer.

Orange France

Directeur des Infrastructures Réseaux

Tous les projets ont été livrés avec un bon niveau de qualité et les délais ont été respectés.
Fruit d'une collaboration efficace, d'enjeux partagés, de recrutements attentionnés, d'implication de tous, d'énergie investie pour que tout le monde monte en compétences, d'une relation saine et constructive de part et d'autre.

Orange DSI

Project Manager

A well-established agile culture, with regular high-quality deliveries, few bugs, and deadlines met. After 10 years of working with Sofrecom on two major projects, we remain very satisfied.

Orange Wholesale

Technical Director

Excellent foresight and responsiveness. Sofrecom always has solutions, and they deliver on their commitments!

Orange DSI

Responsable de projets techniques

Le modèle mis en place par Sofrecom a démontré son efficacité et sa solidité sur les deux dernières années. Il présente même des atouts supérieurs à ceux des acteurs spécialisés, à valoriser pour d’autres opportunités.

Orange France Technical Department

Digital Director

A positive collaboration, built on strong commitment and mutual trust.

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