Development IT Master Plan Fixed-Line Operator

Challenge: Strategic IT transformation of a fixed-line operator to enhance performance and competitiveness

Facing increased competition, this fixed-line operator entrusted our experts with a mission to:

• Evolve the IT system to meet strategic objectives.
• Redesign IT organization and processes to improve Time To Market and better meet the needs of business units and support functions.
• Resolve operational issues (billing, service quality, etc.).

Methodology: Strategic analysis, IT assessment, target architecture, and transformation roadmap

Our consultants worked closely with business units (HR, Sales, Network, etc.) to review the overall strategy, conduct an assessment of the existing IT system, define the target architecture, and develop a 5-year transformation roadmap with project prioritization.

Result: Clear 5-year vision and initial operational improvements

Our client now has a strategic vision for their 5-year IT roadmap, with identified resources and budget, and has already launched initial actions to address operational issues.