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Data & AI

Unlocking your data's potential with artificial intelligence

Every day, the telecom industry generates huge data volumes. It is produced on the networks, on the service platforms, in the sales channels and by the customer services. These data are a capital asset to be used to generate added value for your organization.

Leveraging this data to improve performance and the customer experience requires detailed identification, prioritization and planning of business use cases. It implies preparation at all levels of the company to reap the benefits in terms of both revenue and customer experience improvement.

Data & AI

Unlocking your data's potential with artificial intelligence

Every day, the telecom industry generates huge data volumes. It is produced on the networks, on the service platforms, in the sales channels and by the customer services. These data are a capital asset to be used to generate added value for your organization.

Leveraging this data to improve performance and the customer experience requires detailed identification, prioritization and planning of business use cases. It implies preparation at all levels of the company to reap the benefits in terms of both revenue and customer experience improvement.

Our expertises

Whatever your maturity level, our experts in artificial intelligence and data management can provide the best suited advice and solutions for specific needs.

We rely on analytics and data science to help you enhance the value of your data:

Planification

Smart rollouts planning

We assist you in making investment choices in fixed, mobile and physical distribution networks, using Machine Learning whenever useful:

  • Identification and qualification of usable data sources
  • Production of new geographic data via field partners
  • Predictive modeling of each investment option's market potential, costs and profitability
  • Geomarketing

 

Smart rollouts planning

We assist you in making investment choices in fixed, mobile and physical distribution networks, using Machine Learning whenever useful:

  • Identification and qualification of usable data sources
  • Production of new geographic data via field partners
  • Predictive modeling of each investment option's market potential, costs and profitability
  • Geomarketing

 

Marketing & Customer Experience

Personalized marketing and customer experience

Thanks to AI, we anticipate the different expectations and preferences of each of your customers in order to provide them with personalized services and customized relationship:

  • Custom development of tailor-made engines: Next Best Action, Next Best Offer
  • Personalized marketing campaigns and actions to reduce customer churn, and to manage upselling and cross-selling
  • Integrating conversational AI tools and designing user paths

Personalized marketing and customer experience

Thanks to AI, we anticipate the different expectations and preferences of each of your customers in order to provide them with personalized services and customized relationship:

  • Custom development of tailor-made engines: Next Best Action, Next Best Offer
  • Personalized marketing campaigns and actions to reduce customer churn, and to manage upselling and cross-selling
  • Integrating conversational AI tools and designing user paths
Data Transformation

Data Transformation

We work with you to design the best organization to make the most efficient use of your data. We support you in its setting up: :

  • Data management assessment and recommendations
  • Prioritizing AI use cases
  • Change management and skills development
  • Deployment project management

Data Transformation

We work with you to design the best organization to make the most efficient use of your data. We support you in its setting up: :

  • Data management assessment and recommendations
  • Prioritizing AI use cases
  • Change management and skills development
  • Deployment project management
Platforms & Solutions

Platforms & Solutions

We advise you to select and to implement the most suitable solutions and platforms for your needs:

  •   Benchmark of the most suitable tools and technical solutions
  •   Infrastructure and data architecture strategy
  •   Platform integration and management
  •   Identify, qualify and select partners 

Platforms & Solutions

We advise you to select and to implement the most suitable solutions and platforms for your needs:

  •   Benchmark of the most suitable tools and technical solutions
  •   Infrastructure and data architecture strategy
  •   Platform integration and management
  •   Identify, qualify and select partners 

Why Sofrecom ?

To successfully carry out a Data and AI project, it is essential to have both the right technical skills and the right methodology. But business knowledge and intimacy with telecom data sources are also crucial:

  • Specialized in telecoms, we cover all the business areas of an operator and have a global deep understanding of its challenges.
  • We help you to reveal the potential of your data with Artificial Intelligence : Our approach is based on Analytics and Data Science to leverage and to enhance your data
  • Our consultants, acting on 4 continents, provide all the Data and AI know-how needed for your projects.
  • We implement agile methods to get the best value from your data and facilitate your scaling up.
  • We are proud to share our Data and AI know how and to empower your teams.

You want to know more about it,

Coralie Muratet

Practice Manager DATA & AI

Contact our expert 

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