Our White Papers and Expert Insights

Sofrecom Services Morocco welcomes students from ESSEC Business School, Paris

Sofrecom Services Maroc welcomes students from ESSEC Paris

Sofrecom Maroc welcomed ESSEC Paris students for a study visit focused on...

Sofrecom renews its commitment to the youth

Sofrecom reaffirms its commitment to youth

This half-day event took place on April 27 and brought together around thirty...

“The emergence of ICT ecosystems is only possible with the participation of all market players”

Personalizing the digital customer experience in 3 key steps

Hyperconnected, overstimulated, and volatile, today’s users expect a...

Digital African Tour 2017: #2 Benin

Orange optimizes its e-commerce traffic acquisition strategy in Europe and Egypt

87% of Orange customers go online before making a purchase. To increase the...

TelOne secures its network and optimizes its costs

TelOne called on Sofrecom to challenge the technical and financial proposals of...

Digital leveraging innovative, efficient public services

A new edition of "Customers Talking" is now available

Sofrecom, a partner of the Digital African Tour 2017

Siwar Farhat jumpstarting business in Tunisia

Come meet us at the MWC 2017

Join Sofrecom at Mobile World Congress 2017 in Barcelona to explore digital...

Sofrecom gets back in the media

Sofrecom returns to the headlines

50 years in the life of a company is exceptional! On the occasion of Sofrecom’s...

Sofrecom celebrates its 50 years at La Gaîté lyrique

Sofrecom Celebrates Its 50th Anniversary at La Gaîté Lyrique

On December 1st, 2016, Sofrecom celebrated its 50th anniversary at La Gaîté...

3 questions to Jacques Moulin, Chief Executive Officer of Sofrecom

Jacques Moulin Shares Sofrecom’s Vision 50th Anniversary

Jacques Moulin shares Sofrecom’s ambitions and strategy for digital...

Raouhda Lagha, a woman in our Know-How Network, shines at "TechWomen"

'Traffic Violations': Sofrecom Services Maroc is helping to digitalize Morocco

Sofrecom Tunisia working with disabled children alongside the Al Amal Association

Sofrecom Tunisia supports children with disabilities through the Al Amal association

Sofrecom Tunisie s’inscrit pleinement dans la politique de Responsabilité...

Equality of opportunity: Sofrecom Services Morocco earns the Professional Equality Certificate

Sofrecom 50th anniversary seen by the Morrocan media

Convergent billing

Sofrecom: Orange Money architect

Web Source

Stock Market Place

Sof’Vision

M-payment

Andorra Telecom puts its IPTV platform under Sofrecom surveillance

Mediation integration

ACE Submarine Cable: Sofrecom Connects Gambia, Liberia & Sierra Leone

Sofrecom supports ACE submarine cable deployment in Gambia, Liberia, and Sierra...

PT Telkom adopts Sofrecom solution to support and boost its growth

Customers talking : 1st issue

Sofrecom celebrates its 50th anniversary: Stage#2 Morocco

Sofrecom Celebrates its 50th Anniversary: Stop #2 – Morocco

Sofrecom, a subsidiary of the Orange Group, supports the acceleration of...

Sofrecom 50th anniversary seen by the Tunisian media

Sofrecom’s 50th Anniversary Covered by Tunisian Media

Sofrecom célèbre ses 50 ans en Tunisie : emploi, digitalisation et ambitions...

Sofrecom celebrates its 50th anniversary with its subsidiaries: Stage#1 Tunisia

Sofrecom celebrates its 50th anniversary with its subsidiaries: Step #1 Tunisia

Sofrecom, a subsidiary of the Orange Group, celebrates its 50th anniversary in...

The GAFA are multiplying their initiatives to be present along the entire mobile value chain

The cellphone leverages corporate performance

“Mobilizing” customer care to make the customer experience even more fluid

Operators and GAFA now part of the FinTech ecosystem

Customer scoring: a monetizable asset for operators in mobile financial services

Operators as key players in the urban ecosystem

Flux Vision: a marketing innovation based on data analytics

Asian operators and OTTs: a marriage of convenience?

Asian telcos adapt to OTT disruption with partnerships, new offers and VoLTE to...

The digital transformation in full swing

The “Four Ds”: pillars of the digital revolution

Find out how digitalisation, demonetisation, dematerialisation and disruption...

Connected objects: what’s the best strategy for operators ?

Global cellular activity reaches a new milestone

Sofrecom at the MWC 2016

Must-have #1 : Delivering an outstanding customer experience

Must-Have #4: Transform digital opportunities into added value for the public sector

Must-have #3: Capture the B2B market

Must-have #2: Your employees at the heart of your transformation

Orange strengthens network security in AMEA

VIVA Kuwait has partnered with Sofrecom to achieve and maintain the highest levels of customer satisfaction

Orange Jordan migrates its CCBS to GaiaV7 to rejuvenate its customer experience

Orange transforms the operating model of its AMEA subsidiaries

Sofrecom helps Orange deploy a CXM solution in its AMEA subsidiaries

Customers talking : 2nd issue

Sofrecom in the September edition of CommsMEA

2014 satisfaction survey: Sofrecom praised by its customers

For several years we have pursued a continuous improvement program resolutely...

Sofrecom has been awarded the AFNOR Diversity label

Sofrecom invited to Morocco to talk about business corruption

Customer experience: getting everyone to focus on the score

Sofrecom Tunisia receives a "FIPA Award" at the Tunisia Investment Forum

DSL and mobile TV solutions

Sofrecom is the first international company to support the "Smart Tunisia" project

FTTH: the keys to successful deployment

Metanetworks: a new challenge for telcos

Even in the digital world, the human remains the differentiating factor

4G: the fine line between innovation and profitability

Digital B2B frees up corporate innovation!

CXM: tools to anticipate and resolve causes of user dissatisfaction

Fresh impetus for mobile financial services

To succeed in mobile financial services operators must make themselves...

Smart Home verticalization strategies for ASEAN operators

Bringing digital into the heart of our organizations

Digital innovation : a state of mind served by an agile ecosystem

Self-optimization (SON) is the future of cellular networks

Network Functions Virtualization, a new network service model

Network Functions Virtualization: A New Model for Network Services

NFV is a solution that will enable network infrastructures to absorb traffic...

Sofrecom sponsors the "Passeport Avenir Maroc" association

During November 2014, French association ”Passeport Avenir” and the “Fondation...

"Customer Experience Management placed at the center of the organization is a business generator"

CEM at the heart of organizations is a key business driver

Sofrecom helps operators boost their growth by placing Customer Experience...

Sofrecom earns CMMI Level 3 certification for its IT activities in France and Morocco

In December 2013, Sofrecom earned CMMI Level 3 certification for its IT...

Creating or developping an MVNO activity

Sofrecom supports MNOs and MVNOs worldwide by offering end-to-end solutions for...

Medfile, a mobile app by Sofrecom Argentina

Sofrecom Argentina launches MedFile, a free mobile app that helps share medical...

WiMAX network: Sofrecom conducts an audit for the Bahraini regulator

Electrical grid operators make the most of their optical communication assets

"Capacity Building is the cornerstone of change management"

Capacity Building: A Cornerstone of Change Management

Adaptez-vous aux mutations télécoms avec Capacity Building de Sofrecom :...

The Know-How Network in our daily work– Part 1

Sofrecom expands its portfolio with a new "Capacity Building" offer

Boostez les compétences et l'efficacité de vos équipes avec Capacity Building...