The digital transformation of public services is no longer an option, but a necessity if we are to meet citizens' expectations and improve administrative efficiency. Our latest white paper ‘Towards inclusive and secure governance part 2" explores the many facets of this transition, highlighting the challenges and strategies to be adopted for modern and sustainable governance.
Concrete examples, such as the digitisation of public payments and e-health, offer opportunities for economic and social development and help to strengthen public confidence, particularly in emerging countries.
However, obstacles remain, particularly in terms of infrastructure, digital identity, skills development and the ability to master technologies and to protect citizens' data. The digital transition must also be part of an ecological approach.
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