Our White Papers and Expert Insights

Telecom operator: The inevitable decline of international traffic

Since 2015, international voice traffic on the interconnected public networks...

Operators and financial markets: a long history of disharmony?

With the arrival of 5G, the rise of fiber needs related to remote work, the...

Appointment of Davy Letailleur

On September 1st, Davy Letailleur is appointed as Deputy CEO and Managing...

Operators facing the challenges of the circular economy

Telecom operators embrace circular economy to cut e-waste, reduce CO2 emissions...

Adopting a “user-centric” approach for interoperable mobile financial services

The interoperability of mobile financial services is one of the essential...

Deployment of buried terrestrial telecom backbones

Terrestrial backbones are an essential component of the telecom chain

Congo will soon boast a national digital identification system

Agricultural Insurance & Digital Payment

Find out how digital payments play a key role in accessing farm insurance

Challenges and advancements in the era of data and artificial intelligence

Artificial intelligence contributes more than ever to building a better present...

The Enterprise in the AI's era

AI projects are deeply transformative. Their success requires organizational...

The challenges of DATA-AI for operators

Artificial intelligence, opens up vast opportunities for individuals, economies...

GAFA, BATX and operators on the hunt for data and AI

The need for tighter regulation of GAFA and BATX could reshuffle the deck....

Ethics: Lever of trust in the development of an inclusive and responsible AI

Smart technologies can also drift towards manipulation, worsening inequalities,...

Data-AI skills development at the heart of operators' transformation

To continually reinvent the experience of its individual and business...

Improve the quality of service on mobile networks

What network engineer has never dreamt of having the right tools to predict and...

Advances in conversational AI are shaping the future of customer relationship management

By becoming the essential gateway to human support, chatbots create a form of...

Artificial intelligence can help bridge the digital divide

Launching participatory communication platforms for citizens without internet...

GAIT: The GSMA's initiative to reduce gender inequality in mobile usage

GAIT toolkit for machine learning and subscriber usage analysis provides mobile...

Public-private partnership around mobile data: Assisting in managing the COVID-19 health crisis

The COVID-19 pandemic has presented to the world unprecedented challenges,...

The future of marketing will be driven by AI

Marketers will have to harness artificial intelligence to make it an ally in...

Data science: the pragmatic approach to AI

To putt data at the heart of a company's decisions by adopting a...

Data and AI: What value for operators?

With technological innovations, telecom operateurs had to reinvent. they have...

Online workshops with the European Investment Bank

How Agility boosts Skills Development ?

Agile methods enhance competitiveness by delivering value regularly and...

The e-health driving democratization of access to healthcare in Africa

What is the role of telecom operators in digital healthcare?

Identifying the role of telecoms operators in digital health. They have a...

Monetization of 5G services and growth of private mobile networks: is there a paradox?

Omnicanality: how to combine homogeneity and differentiation?

Multi-channel, cross-channel, omnichannel are all "key words" that express the...

Will 5G exacerbate the digital gap/divide?

Agile coaching in Design Thinking or how to lead an ideation workshop remotely?

Identity protection: What future for client authentication?

Which Customer Experience evolutions in times of health crisis?

The health crisis linked to COVID-19, which is currently affecting the entire...

The interoperability of mobile money services: Inevitable evolution towards the hub model

Mobile money interoperability: the governance challenge

Solar energy: Towards a democratization of solar kits for a B2B use in Africa?

How can an operator implement a green ITN program?

Telecom operator are increasingly aware of the challenges existing at the level...

How to reconcile digital innovation strategies and ecological transition

Digital uses have become essential to our professional and societal lives and...

How to reconcile digital innovation strategies and ecological transition

Digital uses have become essential to our professional and societal lives and...

The 3 main organizational models of open innovation

The podcast market: Analysis and avenues for reflection for operators

While the COVID-19 pandemic is compromising the radio industry,...

Equality men and women at Sofrecom

Business interest in eco-friendly innovations

Learn how startups and corporations drive climate innovation and create green...

Sofrecom embracing the digital transformation game

Definition and piloting of an Energy Action Plan

Putting the spotlight on Sofrecom’s corporate social responsibility strategy

Best wishes for 2021

Collective efficiency and teleworking in an agile context: it works!

Before the health crisis, teleworking was offered to employees on a fairly...

Voice Research and its Impact on SEO

In a context where users tend to want information within a voice range, it...

Collective Efficiency and Remote Work in an Agile Context: It Works!

Discover how to maintain collective efficiency and team spirit in remote work...

Digital Sobriety, a visionary choice

The keys to the successful digitization of government payments

Working from home in Agile mode: best practices

General rules Working with agile teams remotely is not just about the...

Sofrecom wins award for best CSR initiative

Network financing through public private partnerships

Public-private partnership (PPP) agreements enable central and local government...

Fiber optic network design and sites supervision in the Kingdom of Saudi Arabia

The health crisis is encouraging firms to transform their work organization and growth model

The health crisis: a lever for reflecting on the transformation of the work organization model

Business Agility can help us through difficult times

Until recently, in business circles, the term “disruption” was linked to...

Hosting strategy for the Communication service providers (CSPs)

In a context of 5G deployments acceleration, coupled with the necessity to...

Agility has made homework easier

Everywhere we hear “I’m more productive” working from home. More productive,...

Covid-19 : have a new managerial posture

Does teleworking harm innovation?

Mass teleworking is like freediving When lockdown began, the move...

Interopérabilité des moyens de paiement

Sofrecom analyzes African mobile payment interoperability: industry-led vs...

Transformation digitale du secteur agricole en Afrique

Sofrecom sponsor at Telecom Review Summit 2020

How can companies turn the Customer Experience into a differentiating tool?

It is common knowledge that consumers, by their very nature, are unfaithful....

Edge Computing: what are the opportunities awaiting telecom operators?

Seeing the exponential growth of connected objects, video streaming and new...

When and how to virtualize networks

Virtualization of network functions – known as NFV[1] – is now mature and...

How to co-build store transformation with the field

The transformation of an operator’s stores involves major challenges in...

How to turn your customers into engaged customers?

Easy access to information and the explosion of social networks have made...

We all stand together against Covid-19!

Mobile money in the pandemic: a response to health and social emergency

Covid-19: Sofrecom pursues operations

The diversification of activities, a new challenge for telecom operators?

La diversification des activités est au cœur des stratégies des opérateurs...

Covid-19 : Best practices for business continuity management

Sofrecom Tunisia now counts 800 employees!

Digital inclusion : a societal challenge?

Learn how Sofrecom and Orange promote digital inclusion, equal access to the...

The challenge of selling mobile terminals in Africa

Marketing mobile terminals is a daily challenge for manufacturers and...

Covid-19:Keys to boost teamwork

Business continuity in severe crisis situation

Covid-19: Best practices to protect the network

Agile transformation: how to support the line manager?

The keystone of the agile transformation, the line manager needs adapted...

Covid-19: Best practices telework

Covid-19 : towards a global universal telecom service

3 steps to successfully manage customer experience through social media

The presence of brands on social media is a priority area for developing...

8 key steps to support change

Supporting change may be similar to a ballet: the more rigorous and detailed...

The role of governments in making mobile financial services a factor for financial inclusion

Telecommunications have taken on significant importance in most countries’...

Digital identification, a gateway to digital inclusion

One billion of the planet’s inhabitants are invisible citizens. Because they do...

What do consumers really expect from 5G?

Individuals’ knowledge of 5G varies considerably around the world. In most...

New 5G usages

The fifth generation of mobile telephony (new 5G usages) already aims at...

Gender equality index

5G: towards new use cases

The fifth generation of mobile networks (5G) is already set to deliver a wide...

Our value proposition in data/IA

Our value proposition in Cloud Strategy

Value Proposition for IT transformation consulting

The 5G promises

5G business cases and business models to deliver profitability in B2B

The 5G should benefit many new uses (connected objects, connected cars, . . . )...

Telecom, ICT and Energy

The challenges of digital inclusion