The Telecom Network: A New Strategic Asset
Driven by growing demand for connectivity, the telecommunications sector is undergoing a profound transformation. The rise in mobile usage, the multiplication of connected devices, and the diversification of needs—from video streaming to professional collaboration—are redefining customer expectations. Continuous network availability and near-zero latency have become essential requirements, particularly for critical and real-time applications. At the same time, the technological landscape is becoming increasingly complex. Operators must orchestrate the coexistence of multiple generations of networks—from 2G to 5G—while integrating innovative architectures such as virtualization and Open RAN, synonymous with unprecedented flexibility and agility.
In this demanding environment, traditional network performance management models are reaching their limits. Manual supervision, time-consuming and resource-intensive, is no longer sufficient to manage infrastructures that have become sprawling and complex. Similarly, reactive approaches focused on resolving incidents after they occur now generate delays that are incompatible with expected quality-of-service standards.
This growing gap between legacy information systems and operational requirements calls for a deep overhaul of service quality management methods. The adoption of next-generation solutions integrating artificial intelligence and advanced automation is now essential to deliver a premium customer experience.
Monitoring is no longer enough: operators must now anticipate, optimize, and manage network performance in real time. In this constantly evolving environment, a key question arises: how can operators turn quality of service into a true competitive differentiator?
The Three Pillars of Transformation
To address these new challenges, operators’ transformation is structured around three strategic pillars:
- Leveraging data as a performance driver: Democratizing access to network data places every employee at the heart of performance management challenges.
- Automation and AI for greater efficiency: Automation, enhanced by AI capabilities, enables the anticipation of incidents, optimization of resource allocation, and significant reduction in resolution times—while keeping humans at the center of critical decisions.
- Flexible and customizable tools: Network engineers need adaptable tools that allow them to quickly create and modify their own dashboards, alerts, and workflows to meet business needs, without relying on external development cycles.
SOPRANO: The Engine of Network Operational Transformation
Soprano brings our new vision of network management to life through three major strengths:
- Data democratization / data-driven management: Network performance data, once accessible only to a community of experts, becomes available to all without technical barriers. This paradigm shift breaks down silos, fosters cross-functional collaboration, and enables engineers, technicians, and managers alike to independently monitor, explore, and leverage network data—without advanced expertise in data science.
- Advanced automation and artificial intelligence: Leveraging cutting-edge technologies such as BPMN 2.0, machine learning, and AI assistants, the platform automates business processes and proactively triggers corrective actions, often before any impact is perceptible to the customer. Far from replacing human expertise, these innovations enhance it. By freeing engineers from repetitive, low-value tasks, they allow them to focus on complex problem analysis and higher-value missions for customers.
- Highly configurable solution: The platform operates as a toolbox rather than a closed solution, ensuring true operational autonomy. Network teams can create and modify their own dashboards and workflows using modules capable of accelerating root cause analysis, automating routine tasks, and uncovering hidden performance issues. This technological sovereignty eliminates the usual delays associated with change requests and enables engineers to respond instantly to critical situations according to their needs.
Data collection provides multi-technology, multi-domain, and multi-vendor temporal and geographical analytics for a unified RAN, FTTx, Core, and Transport network management solution, independent of vendors.
Sofrecom: Architect of Your Network Performance, from Strategy to Operations
Deploying a performance management solution is not just about installing software—it is about transforming the way you manage your networks. With 60 years of telecom expertise, Sofrecom acts as your end-to-end partner to ensure technical success and team adoption.
Agile and Robust Technical Integration
We do more than integrate tools—we build coherent systems. Thanks to our expertise in multi-technology environments, we ensure data interoperability and service continuity while adapting to your local specificities. The objective? A solid infrastructure that creates immediate value.
A Proven Industrial Methodology
Our approach, validated through large-scale projects with Orange, is built on three pillars:
- Diagnosis & Urbanization: We map your data flows to unlock the value of your data, regardless of your ecosystem.
- Industrialization: Through rigorous standards and comprehensive documentation, we ensure fast, secure, and easily reproducible deployments.
- Support & Maintenance: We remain by your side long after launch to sustain and maximize your investments
Putting People at the Core: Transforming Tools, Empowering Teams
More than a technical expert, Sofrecom drives your internal transformation. To ensure technology adoption, we place your teams at the center through:
- Collaborative configuration workshops.
- Tailored training programs.
- Skills development support.
Our mission: embed a culture of data and automation within your teams.
First Implementation and Tangible Results: The Soprano Project at Orange France
The successful deployment of the Soprano platform illustrates our ability to meet ambitious deadlines under strong constraints:
- 9 months for full operational rollout.
- More than 20 data sources collected and unified.
- 300 employees trained across France.
Sofrecom reconciles technical excellence and human support to turn your network management into a true innovation driver.
SOPRANO: A Concrete Lever for Network Performance
Adopting the platform goes beyond implementing a new tool—it delivers measurable operational gains:
Proactive and predictive management: Move from reactive maintenance to predictive control. SOPRANO detects anomalies before they impact customers and continuously optimizes quality of service (QoS).
Teams refocused on expertise: By simplifying access to data and AI, SOPRANO frees engineers from time-consuming tasks, allowing them to focus on strategic management and high-value interventions.
Data sovereignty and control: As an open and scalable platform, SOPRANO guarantees full control over your data flows, algorithms, and technological independence.
Responsible and practical AI: AI supports humans without replacing them. We prioritize use cases that generate real value while managing the solution’s environmental impact.
SOPRANO demonstrates that combining telecom expertise with artificial intelligence is the key driver of tomorrow’s performance. By uniting technical mastery with human support, Sofrecom goes beyond deploying a tool—we empower operators to manage their networks with unmatched agility and precision. Together, let’s transform your data into strategic decisions.
