Challenge: Implementing an SMC to Improve Network Quality and Infrastructure Supervision
A leading African telecom operator had made significant technological investments in 3G, 4G, and fiber to maintain its leadership in broadband and enhance the appeal of its services. At the same time, it aimed to improve network quality through the implementation of a Service Management Center (SMC) to efficiently supervise its new infrastructures and manage its services based on perceived customer quality.
Methodology: IT Maturity Assessment, OSS Master Plan, and Organizational Recommendations
Sofrecom supported the operator’s IT transformation. After assessing the maturity of the existing information system against standard IT and telecom frameworks such as ITIL and eTOM, we developed an OSS Information System master plan. This plan included architecture design and organizational, tooling, and process recommendations tailored to quality management, supervision, human resources management, and incident reporting.
Result: Real-Time Network Performance Management and Faster Incident Resolution
The implementation of these recommendations now enables the operator to manage its network and service performance in real time and significantly reduce incident resolution times.
