GSSC - Group Sourcing and Supply Chain - is an Orange Group entity that assists AMEA subsidiaries in their local purchase, and notably the delivery of terminals and hardware directly from vendors.
In a highly competitive telecommunications market, customer satisfaction is vital for Orange whose declared goal is to be a market leader in every country where it operates. GSSC aims to provide top-quality services to Orange subsidiaries in the AMEA zone to help them enhance customer satisfaction and loyalty.
Enable subsidiaries to respond to customer requests in optimal conditions:
Stock Market Place is a communication solution that helps managing inventories of Orange’s AMEA subsidiaries. Sofrecom developed and installed this product and was heavily involved in every stage of the project in order to:
Understand the business and look beyond the immediate customer challenges
Control project conduct and ensure end-user support
The system has been such a success that it has led to further developments of the product.
(2) Flex is a highly productive, open source framework for building compelling applications for mobile terminals and the Web. The apps are built from a mutual base of codes in order to speed time-to-market and cut development and maintenance costs.
|Sofrecom’s experts clearly knew how to identify our business needs and the induced functional specificities, and then delivered a really pertinent application. Their efficiency in terms of project steering and management substantially contributed to a time-to-market application. Working with Sofrecom gave us the benefits of their reactivity and it allowed us to observe the operating methods and technical and organizational requirements specific to the France Telecom- Orange Group.
Group Sourcing & Supply Chain