Saad Muzaffar Waraich, CIO of PTCL
Pakistan Telecommunication Company Limited (PTCL) partnered with Sofrecom to audit its network and design a comprehensive network transformation program, with the aim of reaching the highest levels of customer satisfaction.
A strategic partnership to drive customer excellence
To provide more effective service to its customers, PTCL joined forces with Sofrecom, a global leader in telecom consulting and engineering services.
The mission of Sofrecom was to carry out a thorough network audit to help improve PTCL’s customer satisfaction.
Meeting new demands through improved service quality
As a leader in Pakistan’s ICT sector, quality of service (QoS) and customer experience are essential. With the introduction of new and innovative services (such as Netflix), our product portfolio has become more attractive and better suited to customer expectations.
Sofrecom’s advice and support enabled us to improve our service quality and offer one of the best customer experiences in the market.
Rigorous methodology and tangible results
This collaboration allowed PTCL to benefit from Sofrecom’s strong expertise and efficiency in conducting telecom network audits.
Sofrecom’s mission covered the following activities:
- Data collection and analysis
- Recommendations for process and network improvements
From the outset, the timeline was very tight, yet Sofrecom experts managed to meet the challenge and deliver detailed recommendations within the set timeframe.
