The telecommunications sector has undergone profound and rapid changes in recent years, driven by a major shift in usage and the emergence of new players who directly compete with telecom operators:
- Equipment manufacturers
- OTTs (Over-The-Top players)
- Content and service providers
Traditional models are fading, giving way to new economic paradigms and business frameworks.
Capacity Building: An HR Lever at the Core of Telecom Operators' Transformation
Whether in a monopoly or a competitive environment, in mature or emerging markets, all telecom operators are now facing critical transformation challenges. To ensure continued growth, they must adapt — and rely on their greatest asset: the human capital within their organizations.
The success of any transformation project relies on a full understanding and buy-in from employees, regardless of their role, as well as the quality of the employee experience. It is collective energy, driven by shared ambitions and embraced by all, that ensures sustainable growth in the service of customers. Sofrecom shares this conviction through its Capacity Building service offering.
Change Management: People as the Driving Force Behind Strategy
More than just a training program, Capacity Building fits seamlessly into a broader change management initiative. It aims to establish a high-performing organization in which each employee contributes actively to the company’s development. It is a cornerstone of successful transformation.
We support our clients in integrating and communicating a strategy that is created by and for all employees — linked to both managerial and professional skill development. Clarifying individual missions and contributions places each employee at the heart of the transformation, making them full participants in the process.
We design tailored programs that allow everyone to contribute to the deployment and success of this strategy. Capacity Building fosters a strong collective identity, combining teamwork and individual commitment to achieve strategic objectives.
We ensure not only the transfer and capitalization of knowledge and know-how, but also the active involvement of men and women across the organization. The strength of our change management programs lies in a co-construction approach, enabling personal initiative and individual engagement. Strategy is then translated into clear, actionable plans aligned with a shared vision.
Sofrecom is currently a trusted partner for multiple operators around the world in this innovative approach. For example, Sofrecom mobilized its extensive network of experts and know-how for Orange Tunisia, delivering an integrated Capacity Building program to ensure the success of its strategic plan.
Sofrecom, The Know-How Network
