For several years we have pursued a continuous improvement program resolutely focused on customers satisfaction. To assess the results of our efforts, a new satisfaction survey was conducted at the end of 2014.
A specialist firm carried out the survey involving a representative panel of customers from November 2014 to January 2015. This feedback has been closel
y examined in order to better understand customer aspirations and to respect our commitments by further improving our services and offers.
Our unchanging goal is to support our customers' projects ever more efficiently.
The results of the survey reveal a further improvement of satisfaction with our level of service. The people contacted underline Sofrecom's strong points and globally consider us to be flexible, reactive and attentive to their needs. The survey also confirms the advantages of our close proximity with customers and our prodigious telecoms expertise.
In the previous year, our customers asked for a better knowledge of our know-hows and core businesses. Our reinforced commercial presence in our local offices fulfilled this demand, and this year again we will pursue our development on this axis.
To reinforce our quality approach, our ambition in 2016 is to commit ourselves to offer an outstanding customer experience. In relation with the action plan operating for over 2 years in the Digital field. Starting this September, discover our new website with our new portfolio of offers linked to our motto “Succeed your Digital Transformation”.
