The greatest asset of a company is its human capital. This belief is one that Sofrecom now wishes to share with its operator clients through Capacity Building, a new service offering designed to effectively address the growing complexity of their challenges and support them in their transformation projects.
Capacity Building: A Strategic Offer from Sofrecom to Sustainably Transform Operators
Capacity Building aims to facilitate employees' alignment with their company’s strategy and improve their efficiency by developing both professional and managerial skills.
Sofrecom and the France Télécom - Orange Group have solid experience in managing change within telecom operators. Capacity Building draws on Orange’s recognized expertise in corporate universities and skills development, as well as Sofrecom’s mastery in transferring know-how across all operator business lines.
This approach is all the more original as it is based on co-construction and adaptation to each operator’s specific context, starting from a simple observation: every client is unique, enriched by their culture, history, and particularities.
Three Transformation Levers: Skills, Management, and Organization
The Capacity Building program is based on Orange’s experience and focuses on three key areas:
- Transformation through skills: We offer a wide range of training and skills development solutions across all operator professions (commercial, technical, and support). We build on the solutions developed within the Orange Group.
- Transformation through management: We support our clients in defining a leadership and management model aligned with their strategic objectives. We then help develop and train the entire managerial chain to activate key motivation levers: understanding the strategy, trust, recognition, and empowerment.
- Transformation through organization: We work on organizational levers such as clarifying roles and responsibilities and encouraging cross-functional collaboration.
Today, Sofrecom and Orange are the only ones to offer such a comprehensive approach, combining strategy, transformation, and training to build long-term value.
