In an ultra-competitive telecom market, optimizing operational activities is no longer optional; it is a survival condition. For CTOs and network directors, the challenge is twofold: ensuring the resilience of 5G SA infrastructures while absorbing the increasing complexity of hybrid networks.
Discover how Sofrecom supported the structural and industrial transformation of a strategic RUN IAO (Infrastructure, Access, and Operations) unit, shifting from resource management to a results-driven performance model.
The client challenge: Overcoming legacy system complexity for scalable Telecom networks
Network fragmentation and managing multiple partners often hinder scalability. Our client faced several critical pain points:
- Technological heterogeneity: Complex coexistence between legacy systems and 5G Standalone (SA) deployment.
- Rigid support model: Heavy reliance on managed services (ETP/TJM), limiting flexibility.
- Lack of visibility: Difficulty in monitoring the actual performance of external partners.
The goal: Build an agile industrial organization capable of reducing operational costs (OPEX) without sacrificing service quality (QoS).
Sofrecom’s solution: An industrialized methodology
To transform this cost center into a performance hub, Sofrecom deployed a comprehensive approach combining strategic audits, Data Analytics tools, and change management.
From resource Management to Unit of Work (UoW) Management
We initiated a paradigm shift: moving from resource-based commitments to results-based commitments.
- Implementation of SLAs (Service Level Agreements) and precise KPIs.
- Restructuring workflows into Front Office / Back Office for increased responsiveness.
Innovation at the heart of RUN: AIOps and data analytics
Transformation can only be digital. Sofrecom integrated cutting-edge tools to provide a predictive view of operations:
- Data visualization: Deployment of Power BI dashboards for real-time monitoring.
- Automation: Use of REPO/Rebot and SWAN solutions to increase operational volume without increasing staff.
Process excellence: DMAIC and value analysis
Applying the DMAIC (Define, Measure, Analyze, Improve, Control) method helped eliminate network "noise" and cut unnecessary interventions by half.
Results and benefits: 25% Reduction in OPEX
Sofrecom’s intervention delivered tangible, measurable benefits within the first few months:
| Key indicators | Impact after transformation |
| Operational Costs | -25% OPEX over 3 years |
| Service Quality (MTTR) | Success rate (KPI) between 90% and 100% |
| Productivity | Significant increase in operation volume via automation |
| Governance | Successful transition to a secure fixed-price model |
*"Industrializing the IAO unit not only reduced costs but also freed up time for continuous innovation and upskilling N2/N3 teams on high-tech technologies."*
Why choose Sofrecom’s Expertise for your transformation?
As a trusted partner of global operators, Sofrecom offers a unique industry perspective:
- Performance engineering: Mastery of scalable and shared service models.
- Partner management: Expertise in renegotiating contracts towards results-oriented models.
- Change management: Proven methods to engage teams in a culture of continuous improvement.
