Customer case

Infrastructure as Code (IaC), DevOps automation, and observability for telecom infrastructure management

Tue 02 Jun 2026

Illustration of a DevOps architecture for telecom infrastructure

Accelerating, securing, and standardizing the management of complex infrastructures requires a robust and fully automated Infrastructure as Code (IaC) approach. For telecom operators, whose IT environments are critical, distributed, and constantly evolving, this need is even more pressing. This project relies on a cross-functional Platform Engineering team dedicated to providing tools, practices, and processes that enable development teams to efficiently feed their CI/CD pipelines — while preserving infrastructure data integrity and application lifecycle quality.

The goal is clear: make environments reproducible, traceable, and observable to support industrialization from the first deployments and simplify daily operations. The approach centers on code-driven orchestration, configuration standardization, and end-to-end automation. The technologies used promote consistency and resilience — from source code management to monitoring: Python and Flask for application services, Cloud Foundry for deployment, MongoDB for persistence, ELK Stack for observability, and Git/GitLab for code and pipeline management. By combining scaled agility with the SAFe framework, continuous improvement, and pragmatic tooling, the project provides durable foundations focused on value delivery, security, and operational efficiency.

Client challenges: industrializing and automating infrastructure with IaC

To make infrastructure programmable, resilient, and reliably manageable, the project formalized a structured need around three strategic axes: industrialization, observability, and configuration governance.

Need

Associated Objective

 CI/CD pipeline provisioning

Provide ready-to-use tools for provisioning, configuration, and team onboarding

Application lifecycle management

Ensure initial industrialization and consistent end-to-end maintenance of environments

Infrastructure data integrity

Secure, control, and validate information handled by IaC tools

Harmonized operational processes

Document and standardize practices to streamline Dev, Ops, and Security interactions

Change traceability

Track every modification precisely to understand history and speed incident diagnostics

Configuration versioning

Maintain stable versions and enable quick rollback when needed

Reduce vendor dependency

Minimize impact of vendor changes on service continuity and long-term investments

Centralized secrets management

Secure sensitive information (credentials, certificates, keys) in a digital vault

Real-time monitoring and reporting

Obtain resource dashboards, simplified reports, and continuous operational visibility

Automated environment reconstruction

Enable rapid, reliable, and controlled environment re-creation

 

Sofrecom’s methodology: DevOps, IaC, and observability for telecom infrastructure industrialization

The approach adopted is based on four complementary pillars: scaled agile governance, Infrastructure as Code (IaC), CI/CD automation, and native observability. The methodology is iterative, value-driven, and designed to adapt to the specific constraints of telecom operators.

Scaled Agile Governance with SAFe

  • SAFe Framework (Scaled Agile Framework): structuring cross-team collaboration to align objectives, synchronize deliveries, and establish a predictable and consistent deployment cadence
  • Continuous Improvement: regular collection of feedback from users and teams to continuously refine solutions according to real operational needs and optimize DevOps practices over time

Infrastructure as Code and Deployment Automation

  • Declarative IaC Approach: reproducible configurations and idempotent executions managed through code to eliminate configuration drift and ensure consistency across environments
  • GitLab CI/CD Pipelines: design and maintenance of standardized pipelines to automate integration, testing, and deployment of infrastructure components
  • Automated Environment Reconstruction: ability to rebuild a complete environment in a single click, drastically reducing provisioning time and minimizing human error risks

Application Services and Deployment Platform

  • Python and Flask: development of lightweight, modular, and reusable orchestration components to automate infrastructure operations
  • Cloud Foundry: industrialized execution and scalability of application services on a proven deployment platform
  • MongoDB: reliable storage of infrastructure states, metadata, and configurations to ensure data persistence and consistency

Observability and Monitoring with the ELK Stack

  • ELK Stack (Elasticsearch, Logstash, Kibana): centralized log management, real-time analytics, and creation of operational dashboards for complete visibility across infrastructure operations
  • Simplified Reporting: delivery of clear and accessible indicators for technical, operational, and strategic stakeholders

Security by Design and Secrets Management

  • Digital Vault: centralized and secure management of credentials, certificates, and sensitive parameters with fine-grained access control and automated rotation
  • Built-in Security Controls: native security checks integrated directly into CI/CD pipelines to detect configuration drift and vulnerabilities before production deployment

Technology Stack Used

  • Python · Flask · Cloud Foundry · MongoDB · ELK Stack · Git · GitLab CI/CD · SAFe · Digital Vault · Infrastructure as Code (IaC)

Benefits achieved: traceability, observability, and operational resilience

  • A significant improvement in deployment reliability and speed

IaC automation enables the full reconstruction of an environment in a single click, drastically reducing provisioning time and eliminating configuration drift between environments. Teams gain autonomy and peace of mind while aligning their practices with reproducible and auditable standards. Scaling becomes smooth and fully controlled.

  • Full traceability to manage complexity and speed up diagnostics

Every infrastructure change is tracked, historized, and fully explainable — streamlining audits, accelerating incident analysis, and improving the quality of production releases. Version history of stable states simplifies rollbacks and secures evolution, even in highly dynamic environments.

  • A more agile architecture with reduced vendor dependency

Reducing reliance on a single vendor makes it easier to absorb technological changes with minimal operational impact. This flexibility extends asset lifespan, fosters continuous innovation, and protects the operator from vendor lock-in effects.

  • Security built in from design to production

Centralized secrets management via a digital vault reduces the attack surface, protects critical access, and streamlines authentication practices. Security controls embedded in CI/CD pipelines detect deviations before they reach production. Teams thus align compliance, performance, and operational simplicity.

  • Complete operational visibility to monitor and anticipate

Consolidated ELK dashboards, simplified reporting, and native observability enable capacity monitoring, risk anticipation, and the sharing of understandable KPIs across all organizational levels. Decisions are based on real-time, verifiable data, enabling continuous improvement driven by facts and observation.

In summary, this project illustrates Sofrecom’s ability to support telecom operators in industrializing their infrastructure management — combining Infrastructure as Code expertise, mastery of scaled DevOps practices, and proven observability tooling, to build durable, secure, and performance-driven technical foundations.