The challenge: Protecting service continuity against escalating threats
For our client, a telecommunications operator, cybersecurity is no longer just a technical issue but the foundation of business continuity. Faced with increasingly sophisticated cyberattacks, the challenge was to go beyond traditional perimeter protection and build true cyber resilience.
The objective of this mission was to integrate cyber risk management into the company’s overall governance, ensuring coordinated response and rapid recovery in the event of a major incident.
The client need: Structuring a consistent and responsive defense
The client had an urgent need to clarify and strengthen its security framework around several key priorities:
- Stakeholder alignment: Unify cyber risk management with overall group governance for end-to-end visibility.
- Role clarification: Define a clear responsibility matrix for incident identification, detection, and response.
- Critical asset protection: Identify and secure vital assets to reduce the attack surface.
- Crisis agility: Develop response and recovery plans to minimize financial and reputational impact.
- Compliance & culture: Meet international regulatory standards while fostering continuous awareness among employees.
Sofrecom methodology: End-to-end support
In this case, Sofrecom deployed a structured and iterative methodology to transform the operator’s security posture:
- Audit & planning: Identification of critical assets and vulnerability analysis to define a prioritized roadmap.
- Control deployment: Implementation of security policies and procedures aligned with best practices (ISO 27001, NIST).
- Crisis engineering: Creation of response scenarios, communication plans, and disaster recovery protocols.
- Validation through testing: Organization of simulations and penetration tests to validate effectiveness and refine response plans.
- Maturity management: Implementation of KPIs and dashboards for continuous monitoring of security levels.
The benefits: Strengthened trust and protected value
Thanks to Sofrecom’s strategic support, the organization achieved a major milestone in its security transformation:
- Guaranteed operational resilience: Proven ability to prevent and quickly recover from attacks, particularly ransomware.
- Regulatory compliance ensured: Full alignment with local and international standards, avoiding legal risks.
- Reduced reputational risk: Enhanced brand image among clients and partners, reassured by the robustness of the framework.
- Process optimization: Smooth and non-intrusive security controls integrated into daily operations.
- Sustainable internal expertise: Upskilled local teams now capable of managing the framework autonomously.
Sofrecom’s commitment in this case: Bringing methodological rigor and high-level expertise to turn cybersecurity from a technical constraint into a real competitive advantage.
