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Facing multiform crises: resilience as a strategic imperative

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Samia Bendali-Amor

Director of the IT Consulting and Services Department of Sofrecom

In the Face of Unprecedented Crises, Resilience Must Become the DNA of Organizations

In the context of accelerating technological change and unprecedented disruptions—climate crises, cyber threats, geopolitical fragmentation, emergence of AI, etc.—the competitiveness of our organizations is no longer solely defined by their economic performance. It now depends critically on their ability to safeguard strategic assets and respond to multifaceted threats that are often unpredictable, impacting operations with unprecedented severity and frequency.

It is urgent and vital for both private companies and public institutions to embed resilience as an essential strategic dimension. Resilience should not be a reactive measure but a proactive posture, ingrained in the very DNA of the organization.

Major Threats: Cyberattacks and Climate Change at the Forefront

Today, cyberattacks represent the most immediate and frequent threat, with a notable acceleration driven by technological advances and the rise of AI. They can cause operational paralysis, significant financial losses, data breaches, and a lasting crisis of trust.

The cost of a cyberattack varies widely depending on the organization’s size—from €50,000 for SMEs to several million euros for large corporations. Beyond financial impacts, trust from customers, partners, and citizens is at stake.

Additionally, climate change with its devastating effects such as floods, storms, and droughts, imposes substantial environmental, social, and economic costs. A 2022 study estimates that over 650 billion hours of work could be lost annually worldwide due to extreme temperatures, equivalent to 148 million full-time jobs.

The Increasing Frequency of Crises: A Striking Example

In 2026, in just seven months, the French Public Finance Directorate (DGFiP) experienced three major cyberattacks resulting in leaks of sensitive data: personal, banking, fiscal, cadastral, etc. These incidents highlight the necessity of anticipatory and effective crisis management.

Lessons to Be Learned:

  • Security is not just about technical tools; it’s a strategic approach.
  • Identifying critical assets, vulnerabilities, and developing precise action plans are essential.
  • Rapid detection and crisis management must be integrated into overall governance.
  • Security: A Strategic, Not Merely Technical, Challenge

Using legitimate credentials does not guarantee secure access to information. In case of impersonation, how can one distinguish a legitimate user from an attacker? Why does this user need access to certain data, and for how long?

Intrusion detection must be as prioritized as prevention. A late discovery, after data has been leaked, exposes system weaknesses and unpreparedness for such events.

Intrusions must be managed as major crises. It is crucial to have a crisis management plan, including governance, communication strategies, and response tools, in place beforehand. Resilience also means the capacity to face, adapt, and recover quickly.

Resilience: A Managerial, Organizational, and Technical Challenge

Resilience should become an integrated response, embedded in the organization’s long-term strategy. It rests on three fundamental pillars:

  • Anticipation: identifying risks and developing action plans.
  • Preparation: training, raising awareness, deploying appropriate tools.
  • Embedding: making resilience a shared culture, a daily reflex.

It is essential to define precise action plans that consider all functions and vulnerabilities. Every organization must be aware of the risks it can take and those it must absolutely avoid.

Designing Resilience “by Design”: Integrating Security into Operating Models

Resilience must be built into process design, systems, and operational models from the outset. It should be an integral part of governance, with clear accountability, a culture of vigilance, and adaptability to evolving threats.

Several levers exist:

  • Identify and protect critical assets.
  • Develop response and recovery plans.
  • Automate detection and response.
  • Integrate risk management into the overall strategy.

Key Questions to Strengthen Sustainable Resilience

Given globalization and the increasing frequency of crises, strategic reflection should address:

  • What concrete strategies can strengthen resilience in public and private organizations?
  • How to secure supply chains dependent on suppliers to ensure end-to-end trust?
  • What new risks are posed by network virtualization and AI integration into security?
  • How to incorporate climate risks into operational management?
  • What approaches are needed to comply with new regulations and reduce compliance risks?

AI integration into security must be carefully managed to prevent it from becoming a vector for sophisticated cyber threats. Sustainable resilience relies on a proactive, integrated approach embedded in overall governance.

Conclusion: Resilience as a Strategic Asset for the Future

No organization will survive tomorrow if it does not prioritize resilience. It must be designed “by design,” integrated into every process, system, and corporate culture. Resilience is not optional but a sine qua non condition to face multifaceted crises, preserve trust, and ensure longevity.

The path is clear: anticipate, prepare, act. Resilience must become the cornerstone of organizational strategy for those aiming not just to survive but to thrive in an uncertain world.

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