Our customer, an international operator, wants to modernize its Business Support System applications.
The current invoicing system is limited because many operations are carried out manually (order taking, invoicing, payment collection, collection, etc. ). They lead to many delays and errors (very damaging for the customer experience and for our customer).
There are also application redundancies (systems for invoices, provisioning, mediations, systems for managing resources).
The support of certain platforms (Mediation, IN) has been completed as well as the application maintenance contract.
Our client entrusted us with the following project:
To carry out this mission, our experts used the Time To Market method.
Workshops were held in-house and with the various suppliers.
The modernization of business support applications has allowed our client to: