Our customer is going for broadband fixed and Internet convergence in order to launch innovative products and services. It would also like to adopt a more customer-centric approach and become more agile and reactive to reduce time-to-market and service delivery delays.
Working with a local partner, Sofrecom supplied an OSS/BSS solution for fixed lines and high-speed data (xDSL, fiber, etc.) and integrated it in the information system. We designed and deployed a national architecture and transferred 34 sites to a secure centralized instance.
The transformation project provides reliable tools and efficient reporting and has substantially improved customer knowledge and satisfaction. The centralized operation now enables billing of 10 million customers in less than 48 hours. The new higher performance facilitates the launch and management of new services and packaged offers.