Fichier 287

Publications

Tunisie Telecom – business process reengineering

Tunisie Telecom – business process reengineering

The “ business process reengineering” project was realised in 10 months’ time, with the objective to improve order delivery times.

Sofrecom described each existing process, worked-out and implemented new processes and carried out quickwins within Tunisie Telecom. The work was achieved in Tunis and its regions, with the strong cooperation of Tunisie Telecom’s employees and the people in charge of each process.

Thus, Sofrecom has contributed to the reinforcement of Tunisie telecom’s brand image on its market, and accompanied the operator with the transformation process undertaken two years ago.