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The digitization of traffic offenses in Morocco

The digitization of traffic offenses in Morocco

Sofrecom digitization

The Moroccan Ministry of Infrastructure, Transport and Logistics has developed and deployed a mobile application for viewing traffic violations: what are the main functions of this service?

The traffic code violations application was designed for Moroccan citizens. We designed it to serve the people, not the administration.

This application contains two services, the first, which makes up 80% of the application, is an information service. The second is the payment of infringements from the mobile terminal which we have set up in collaboration with the services of the TGR (General Treasury of the Kingdom).

The Moroccan Ministry of Infrastructure, Transport and Logistics has developed and deployed a mobile application for viewing traffic violations: what are the main functions of this service?

The traffic code violations application was designed for Moroccan citizens. We designed it to serve the people, not the administration.

This application contains two services, the first, which makes up 80% of the application, is an information service. The second is the payment of infringements from the mobile terminal which we have set up in collaboration with the services of the TGR (General Treasury of the Kingdom).

This application makes it possible for all users to view the offenses they have committed, find out how they can appeal charges, pay their fines, or request a payment deferral, etc. Through the application, we also provide citizens with a very rich informational guide on the Moroccan Highway Code.

What are the application's main benefits?

Since the launch, the results have been more than positive, the application currently has 1 million registered users and has been rewarded twice. In 2016, we won the IMTIAZ incentive award at the National Electronic Administration Awards Ceremony and, in 2018, the application was awarded with a prize for excellence at the Pan-African Public Service Awards organized by the Board of Directors of the African Center for Training and Administrative Research for Development (CAFRAD).

Designed first and foremost to inform the Moroccan citizens, it has also provided us with several benefits when it comes to administration, particularly in the development of mobile payment of fines. The application has enabled us to promote mobile payment services that facilitate citizens’ procedures and simplify the processing work required of the administrative services.

Amendments to the Highway Code, such as the introduction of reduced fines (citizens benefit from a reduced rate for fast payment of the fine) made when the application was launched, also encouraged citizens to use their mobile phone for the prompt payment of fines. SMS notifications of offenses committed have also proved an incentive for mobile payment

That being said, the application is only the tip of the iceberg, and an entire system has been set up to manage offenses, from the first police report to the closing of the case -- a completely dematerialized process that has required months of work and enabled the application to become the success that it is today. 

Are other e-services being developed?

We have an entity at the Ministry entirely dedicated to developing digital services for the general public.

Among the various e-services that we offer, we currently have 4 mobile applications: the application for the consultation and payment of road traffic offenses was followed by the “Ma route” application, an interactive and participatory application that makes it possible to promote road information in real time (road incidents, works, etc.), the “Informer” application dedicated to maritime safety and the last one, which we launched this summer, the “Ma Plage” application, for beaches.

We have also set up an e-service dedicated to planning and classifying construction and public works companies, a digital portal for invitations to tender, and we are currently working on an e-service dedicated to the registration of nautical machinery which will dematerialize the entire procedure.