Telecommunications Operators

Making your digital transformation a success to build sustainable growth

Telecoms globalization and accelerating changes in ICT usages and technologies are attracting new players and making competition ever more intense. In a regulated environment, under economic, competitive and political pressure, Telcos are facing many challenges :

In order to drive value, they are moving towards more agile and digital organizations.

Our expertises

Experts in telecommunications and emerging economies, we support you in meeting these challenges :

IT & Network Transformation

Adapt your IT & Network infrastructure

We help you to attain your business objectives and to find the right balance between profitability and anticipation in your It& Network investments

  • Define the initial status in order to manage your trajectory
  • Build a transformation It & Network Strategy or master Plan
  • Steering transformation : Design, Build & Deploy your ITN roadmap
  • Manage your End-to-End Quality of Service objectives and action plan

Whether you are interested in a massive and rapidly visible transformation or a multi-phase approach over time, our experts are ready to serve any stage of your transformation with a tailored action plan.

about Network & IT expertise

Adapt your IT & Network infrastructure

We help you to attain your business objectives and to find the right balance between profitability and anticipation in your It& Network investments

  • Define the initial status in order to manage your trajectory
  • Build a transformation It & Network Strategy or master Plan
  • Steering transformation : Design, Build & Deploy your ITN roadmap
  • Manage your End-to-End Quality of Service objectives and action plan

Whether you are interested in a massive and rapidly visible transformation or a multi-phase approach over time, our experts are ready to serve any stage of your transformation with a tailored action plan.

about Network & IT expertise
Growth & Development

Find new Growth drivers

To stay a step ahead from your competitors, we help you to :

  • better understand your markets and key trends, identify the main strategic issues,
  • identify relevant growth drivers in your market,
  • design, adapt your protfolio and launch new services ,
  • set up and improve your customer experience.
about Strategy & Marketing expertise

Find new Growth drivers

To stay a step ahead from your competitors, we help you to :

  • better understand your markets and key trends, identify the main strategic issues,
  • identify relevant growth drivers in your market,
  • design, adapt your protfolio and launch new services ,
  • set up and improve your customer experience.
about Strategy & Marketing expertise
Business transformation

Build an agile & digital organization

We help you to build an agile and fully customer oriented organization that can provide a decisive advantage to stand out from competitors.

Our approch is based on co-construction and involves an organizational diagnosis and an analysis of processes and information systems, in order to:

  • Improve the efficiency of B2B, B2C or Wholesales services,
  • Lead the transformations needed to achieve growth and sustainble performance,
  • Build and launch a corporate university,
  • Or assimilate new entities following mergers/acquisitions.

Our Project manager experts ensure project governance and management per business priority.

about Change & People expertise

Build an agile & digital organization

We help you to build an agile and fully customer oriented organization that can provide a decisive advantage to stand out from competitors.

Our approch is based on co-construction and involves an organizational diagnosis and an analysis of processes and information systems, in order to:

  • Improve the efficiency of B2B, B2C or Wholesales services,
  • Lead the transformations needed to achieve growth and sustainble performance,
  • Build and launch a corporate university,
  • Or assimilate new entities following mergers/acquisitions.

Our Project manager experts ensure project governance and management per business priority.

about Change & People expertise
Digital & Data

Improve your customer experience

We help you to use digital strategies to improve your customers’ experience, to provide innovative services and to take advantage of the various communication channels that best suit your needs and retain your business.

Our approach is global and covers:

  • CXM assessment & Digital Maturity Assessement
  • Digital Customer Journey to set-up multi-channels and multi-devices customer experience
  • Social Listening programs
  • Data & Analytics to embed analytics into your operating model and maximize data-driven business results.
  • Set up Digital factory , design & develop mobile customer support applications (online sales portals, e-shop...)
about Strategy & Marketing expertise

Improve your customer experience

We help you to use digital strategies to improve your customers’ experience, to provide innovative services and to take advantage of the various communication channels that best suit your needs and retain your business.

Our approach is global and covers:

  • CXM assessment & Digital Maturity Assessement
  • Digital Customer Journey to set-up multi-channels and multi-devices customer experience
  • Social Listening programs
  • Data & Analytics to embed analytics into your operating model and maximize data-driven business results.
  • Set up Digital factory , design & develop mobile customer support applications (online sales portals, e-shop...)
about Strategy & Marketing expertise
Operational Efficiency

Improve your opérational efficiency

To maintain competitiveness and generate investment capabilities, we help you to improve operational performance. To do this, we identify 3 pronged-approach :

  • IT & Network infrastructure optimization : Architecture optimization, Infrastructure sharing, Energy savings, Vendors management.
  • IT & Network  Operations optimization : Service Continuity Management, Operations outsourcing, Services Providers management, Third-party Applications Maintenance.
  • Processes Digitization & optimization : Processes standardization (TM Forum framework, Agile Framework, ....), Digitization of customers’ experience front and back-office processes.
See more

Improve your opérational efficiency

To maintain competitiveness and generate investment capabilities, we help you to improve operational performance. To do this, we identify 3 pronged-approach :

  • IT & Network infrastructure optimization : Architecture optimization, Infrastructure sharing, Energy savings, Vendors management.
  • IT & Network  Operations optimization : Service Continuity Management, Operations outsourcing, Services Providers management, Third-party Applications Maintenance.
  • Processes Digitization & optimization : Processes standardization (TM Forum framework, Agile Framework, ....), Digitization of customers’ experience front and back-office processes.
See more

Why Sofrecom?

From defining your strategy to implementing it operationally, our approach is all-encompassing, based on interaction and co-construction.

  • A unique expertise in telecommunications : We have a global understanding of the operator's challenges acrros the entire value chain (Business, IT and Networks).
  • An international group, a local know-how : We share with our clients the best practices and experience gained through our missions across the world.We make sure that the solutions offered are a good fit for the local context.
  • End-to-end support capitalizing on the innovations of Orange Group : We capitalize on Orange's experience as well as on a network of internal experts to better support you, while ensuring that your integrity is respected.
  • A guarantee of know-How transfer for a long-lasting transformation.
  • Customer-centric methodologies : We encourage creativity and co-construction in agile mode and place the customer at the heart of each of our solutions to be as close as possible to his expectations.

You want to know more,

We help you anticipate the impact of technological changes and manage the resulting transformations,

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