Change & People
Enhance the capacity & agility of your organization, liberate initiative and innovation.
The mutation of the different sectors requires major changes. Anticipation and innovation are the keys to success, and team commitment is an obvious condition.
We help you to improve your organisation and make your company more pleasant place to work.
We accompany change with an approach based on co-construction with the objective of freeing individual initiative, collective intelligence, motivation and adaptability. Our approach, centered on people, encourages the involvement of employees so that each person becomes an actor of change in an agile organizational system
Our scope of action covers the following needs:
Diagnostics & Auditing
We run diagnostics to identify bottlenecks in decision-making and to understand their causes:
- Running diagnostics to identify improvements
- Build recommendations
- Identifying critical issues
We help you to build organizations that create value and simplify decision-making co-constructing the steps of your ir global transformation:
- Build your vision from your specific environment
- Designing a customer-oriented organization
- Defining, monitoring and leading transformation plans: organization, performance, innovation and products
- Communication programs
Change Management & Capacity Building
Organizational changes are often a source of tension. We work with our clients to create agile, bespoke management practices. We help them to address the expectations and fears of their employees.
Our approach is based on our field experience and the elements that create lasting change:
- Designing and setting up a corporate university
- Co-constructing skills with those in HR and business operations roles
- Creating your leadership model and management charter aligned with the company’s vision and strategy
- Developing training pathways
- Identifying operational and managerial gateways to improving your performance.
Contact an expert
We help you anticipate the impact of technological changes and manage the resulting transformations to maximize their impact and generate value for your organization,
Discover our achievements in this sector
IS modernization and change management
Specialized in the distribution of telecommunications products and services, our client has witnessed the profound transformation of its business as it evolved from photography to digital products...
Agile training on scrum framework
In order to establish agile practices and methods of Sofrecom Tunisia's Service Center (C2S), trainings are regularly provided by our certified coaches. Stake These trainings have several...
Improving multi-channel journeys to transform the customer experience
Issue Our customer, a telecommunications operator in the Pacific region, called on Sofrecom to improve the customer experience by implementing a journey-focused approach. In a context of...
Digital skills development to improve the digital customer experience
Context In today’s world, consumers have ever demanding requirements towards service companies. Whatever their business sector, their survival relies on their capacity to offer an above-average...
Conception and launch of a Corporate University
Stake Our customer, one of the largest mobile operators in Eastern Africa, has performed a profound transformation of its business over the past 10 years. Its intention was to modernize, become...