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“Sofrecom places customer experience at the heart of its digital transformation strategy”

By clarisse fort

In the latest French edition of Telecom Review magazine, Jacques Moulin, Sofrecom’s CEO, speaks of the fundamental importance given to customer experience.

The company is committed to an ongoing improvement process centred around customer focus, thanks to the introduction of ISO Certifications, training schedules and human capital development. According to Jacques Moulin, “in our field, namely consultancy and engineering for stakeholders in the digital sector, we build a reputation by making sure customers are brought added value”.

Elsewhere, the results of the latest customer satisfaction survey bear witness to the hard work and commitment of employees aiming to improve the experience of our customers.

Read the article in french

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