RSS
management services
Increasing demand for management services
In a globalized Telecom sector, competitive forces are intensifying and new players are emerging. Privatisations are still underway in a number of emerging economies and M&As will become more frequent as markets mature. In addition, a variety of investors with little Telco experience are entering the marketplace: private investors, Sovereign Wealth Funds …
These new forces are boosting the demand for assistance in running,
re-launching or transforming Telecom operators. We refer to this kind
of assistance as Management Services.
A comprehensive range of services
Management Services vary in the degree of partnership expected
from Sofrecom, from simply providing senior executives
(Transition Management) to actually taking control of the operator
(Management Contract).
Transition Management
The operator wishes resources to be made available and integrated
into the existing team. The resources are managed by the operator.
Typically, this applies to the replacement of personnel or to the
implementation of a very specific task.
Change Management
This service can apply to operators that need to be re-launched,
before or after a privatization process. This service can also facilitate
the integration of a company after an M&A.
Change Management consists of combining the coaching of senior
executives with the implementation of a Change Programme over a
long period (usually 2 years). A cross-functional approach is key in
driving change comprehensively.
Management Contract
The shareholder of an operator may wish to transfer the running of
the company to Sofrecom, typically in the build up to a privatisation.
The shareholder hands over key positions in the company over a long period (over 2 years) and evaluates success on the improvement
of the operator’s performance over time. This service is the result of a strategic partnership between the operator and Sofrecom.
Why buy Management Services?
In the Telecom industry today, operators are increasingly sensitive to
the benefits of Management Services:
Proven Methodology
A complex change process (preparation of a privatisation, commercial
re-launch, post M&A integration…) requires solid and proven
methodology. Executives need to be coached by experienced counterparts and the change process itself must be driven strongly and
progress measured.
Regular seminars (kick-off, progress, final assessment) involving all
key managers keep the momentum going and involve all stakeholders
in the process.
International benchmarks
In a globalized Telecom sector, it is increasingly important to benchmark
against the best in class. Referring to what is done in other markets
can be inspiring, but can also avoid repeating mestakes. In all
cases, capitalising on the experience of senior Sofrecom consultants
providing Management Services can quickly turn into a competitive
advantage.
WCO experience
As the expectations of customers increase and as operators grow
in size, it is important in all markets to implement international
standards. Calling upon high level Management Services is the most
effective way to become a World Class Operator in all fields simultaneously (network quality, customer service …). Improving processes, using key performance indicators and implementing a customer focused organisation are a sure way to acquire and retain customers sustainably.
Tailored solutions
The complexity of Management Services requires each solution to be
tailored to specific needs, covering senior consultants, field experts
and project, management Office.
- downloadn the pdf version