information technology

a comprehensive offer

Sofrecom, a Telco specialist, offers to wireline, wireless and Internet operators a comprehensive support for the implementation of information system projects encompassing the global pyramid of services, from strategy consulting to the implementation of turnkey solutions. Our convergent product lines cover the IT main domains (CRM, billing/rating, mediation, network inventory, supervision…)...

main issues

Alike network infrastructures, the information systems are at the heart of the operators’ main concerns:

placing at their disposal an iT in line with business needs and objectives
meeting the requirements of the operator’s offer by a time-to-market approach
anticipating and scheduling the necessary investments, mastering the capital expenditures and projects deadlines (CAPEX)
standardizing and simplifying the architectures in order to reduce the operating expenses (OPEX)
ensuring an optimal management of complex and transverse implementations.

Our solutions

Our experts are involved in all steps of iT project implementation. Being part of the Orange group provides us with an operational excellence in the knowledge of the different processes, as well as a continuous marketing intelligence on state-of-the–art services and technologies.

Strategy and master plans
in accordance with the strategic needs, we set up the master plans concerning iT requirements and help the iT managers in scheduling their investments. Our experience in integration projects ensures a pragmatic orientation of set recommendations.

Efficient and scalable solutions
As a designer of solutions benefi ting from a solid network of editor partners, we offer convergent solutions based on market-referenced products in an approach intended to optimize the time-to-market.

« End-to-end » integration, cost control
Sofrecom ensures the turnkey implementation of solutions, guaranteeing a total mastering of the planning deadlines with a genuine expertise transfer. The operators benefi t from a strong proximity all along the project thanks to a local presence (local offi ce or partnerships). Our pre-packaged solution optimizes the expenses.

maintenance and support
Beyond the project implementation, we ensure an operational continuity and propose a single maintenance desk as well as operation outsourcing services on demand.

our answers to your issues

[think] Consultancy: our expertise at your service

We intervene at the beginning of projects in order to help you define, schedule and implement information technology solutions. Our expertise ensures the IT convergence with your strategy and your objectives.

Roadmap : we offer IT roadmaps according to the defined needs and stakes.
Urbanism: we offer state-of-the-art urban master plans and solutions (flexibility and time-to-market). A virtuous circle with the integration teams ensures a pragmatic orientation of our recommendations.
Team contracting owner: we help you steering complex projects through project management services.
Processes: we define processes optimizing the operation.

[build] Operational steering: secure the complex projects

We support the complex implementations in order to secure both implementation and delivery.

Project management: we bring our know-how and proven methodologies in IT project management. We define and manage the project implementation structure and supervise the skills transfer to operating teams.
Technical expertise: we offer a high level of expertise: from functional engineering to the design of hardware and system architectures, securing the critical aspects of a project implementation.
Functional expertise: our business experts set the functional specifications in accordance with your business needs.

[build] Turnkey solutions: a fitted offer, strong commitments

In a time-to-market approach, we offer convergent solutions coming from market-referenced products. A modular and scalable architecture allows us to cover all the functional blocks necessary to any type of operator: wireline, wireless, ISP, convergent.

CRM : from the management of marketing campaigns to the implementation of call centers, our crm tools ensure the growth of the customer base while building customer loyalty and increasing the income of existing customers.
Billing and rating: our solutions set up complex offers, in postpaid, prepaid or hybrid mode, addressing all customer segments (corporate, residential…).
Mediation: we cover all interfaces between the network and business applications: collection of usage data, activation of services on network platforms and active mediation functionalities.
Revenue Assurance: as soon as the quick-wins are identified, we implement the tools adapted to the related processes (bill control, check of database consistency, check of usage data completeness…).

[run] Maintenance and support: ensure and secure the operational continuity

As soon as a solution is put into production, we provide operational support, from corrective maintenance to daily functional and technical operation.

Maintenance / third party maintenance: a dedicated team performs the analysis and qualification of faults, the follow up of their correction in synergy with the providers and the setting up of workaround solutions or appropriate corrections. We commit ourselves on high level of services in phase with the related application software domains.
User support / hotline: our call center comes as a support for implemented solutions. Outsourcing services: according to the operator’s wish, we perform the complete operation and administration of the IT systems.


download the pdf version