RSS
IS - maintenance & support
an offer suited to your needs
Beyond the implementation of information system projects, Sofrecom insures an operational continuity thanks to its flexible…
bronze : control your operating expenses
> quality of service adapted to your budget
silver : guarantee a response time limit
> 1st service commitment level- SLA
> restoration of your system within 24 hours for blocking anomalies
gold : insure high availability of your information system
> high service level with customized indicators
> intervention within 4 hours for blocking anomalies
> availability of our teams in local time|
…and customized maintenance and support offer
options* can be added to these packs:
- functional audit
- technical audit
- support is supplied 24/7
- access to the excellence centre
*non-exhaustive list available according to the pack
In addition, we offer a range of high added value services, whatever the selected pack (training, business assistance and operations, functional evolution…).
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contact us
support.its@sofrecom.com
+33 1 57 36 34 54
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